FAQ's

1. WHERE CAN I BUY SUENIA ZURICH's PRODUCTS?

SUENIA ZURICH's products are sold directly on our website. Moreover, we have various points of sales spread across Europe. If you would like more information about your closer store, please contact us via email: info@sueniazurich.com and we will revert to you shortly.

 

2. IS A SUENIA ZURICH ACCOUNT NEEDED TO PURCHASE ONLINE? 

It is not necessary to have an active account or be registered on our website to buy our products online. However, it is needed to provide us with some data that is required for the online purchase.

 

3. HOW CAN I ENSURE THAT MY PURCHASE HAS BEEN SUCCESSFULLY EXECUTED?

If all steps have been performed correctly, you will receive an email with a confirmation of a successful purchase. Please ensure a safe receipt of this communication. Otherwise, please do inform us of this occurrence at: info@sueniazurich.com. We will contact you as soon as possible.

 

4. IS MY SELECTED PRODUCT EXACTLY TO THE ONE SHOWN ON THE WEBSITE?

The images shown on the website are high-resolution photos of our products. Before making the purchase, be aware that many of our products are entirely handcrafted. Therefore, in some cases you can find small differences mainly related to raw materials, colors and/or the process of its production.

 

5. WHAT IF I GET A DIFFERENT ITEM THAN THE ONE I ORDERED?

Should you receive a different product than the ordered one, we would appreciate hearing from you. Please, inform us about this inconvenience at: info@sueniazurich.com. We will contact you to solve the problem immediately. 

 

6. HOW LONG DO I HAVE TO WAIT TO GET MY PURCHASE AT HOME?

Delivery time is approximately 1-3 (domestic shipment in Spain) to 2-5 (international shipment within Europe) working days.

 

7. HOW CAN I SEND A "SUENIA ZURICH" GIFT?

If you want to surprise someone with a gift, you just need to inform us accordingly. We might need to know the delivery address, and the receiver’s name.

 

8. ARE YOU PROFESSIONAL AND YOU MIGHT BE INTERESTED TO SELL SUENIA ZURICH PRODUCTS IN YOUR STORES?

If you want to join SUENIA ZURICH, please contact us via email: info@sueniazurich.com. We'll call you as soon as possible.

sn-icon-black@2x.jpg