TERMS & CONDITIONS

SUENIA ZURICH’s Terms and Conditions specifically regulate the sale relationship between Inproqua Spain SL and the individual that purchases products from SUENIA ZURICH. By buying any SUENIA ZURICH products through the website, you agree that your order is an offer to purchase the products from Inproqua Spain SL. 

PURCHASE PROCESS: 

If you want to buy a SUENIA ZURICH product via our website, you have two options: you can create an account and you can buy deprived of registration. We recommend you to create an account, so you can always be informed with our latest and be tread especially with promotions and offers for our VIPs. After submitting an order, we will send you an order acknowledgement email with your order number, details of the products you have ordered from us as well as details of any delivery services. If errors on the content of the email occur, please inform us via email to info@sueniazurich.com so we can amend accordingly.

PRODUCTS DETAILS AND AVAILABILITY:

SUENIA ZURICH would like to kindly inform you that the pictures of the products on our website are used for illustrative purposes ONLY. Meaning that although the photos are real images of our products, there might be slight differences to the pictures seeing on the website. Additionally, by means of most SUENIA ZURICH products are handcrafted, the materials, colors, etc. might be slightly different from pictures, making each piece totally unique and original. SUENIA ZURICH reserves the right to arrange the order(s) subjected to the product’s availability. If you place an order of non-in-stock product, we will send you an email notification informing you accordingly. Additionally, we will inform you about possible substitutions and/or waiting replace for the desired item.

DELIVERY: 

SUENIA ZURICH's online shop is available for whole Europe. Delivery time is approximately 1-3 (domestic shipment in Spain) to 2-5 (international shipment within Europe) working days. Please note that unless otherwise stated on the site, delivery times are estimates. When ordering, you will be offered our delivery service once you reach the delivery address details page. Orders will be sent to the delivery address that you have given on your order form. We cannot be held responsible for incorrect or incomplete delivery addresses. When your order has been accepted, it shall be processed by Inproqua Spain SL, who will endeavor to dispatch your order in accordance with our estimated delivery times.

PRICES:

The price of the products and our delivery charges will be as quoted on the site. Product prices and delivery prices include the applicable VAT. The product prices do not include shipping and delivery. We will  give you accurate information regarding all product prices, however, we cannot guarantee you the absence of errors. If an error occurs, we will inform you consequently. SUENIA ZURICH will always offer you the right to cancel your order in the event of disagreement of the right price. Please do note that prices may vary at any time, but if price changes arise, they will not affect on confirmed orders. 

PAYMENT:

By using our payment method, you confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name, address details as well as payment details are complete, valid and accurate. All credit/debit cardholders and any payment account holders are subject to validation checks and authorization by the card issuer or payment method provider. If the issuer of your card refuses to authorize payment, we will not accept your order and we will not be liable for any delay or non-delivery.

CANCELLATION RIGHT:

Our policy on returns applies to any products purchased from Inproqua Spain SL. You have the legal right to cancel your order within 14 days following your receipt or physical possession of the products from us. If you wish to cancel your order using this legal right, you must inform us of your decision to cancel the order in writing by email: info@sueniazurich.com 

If you use your right to cancel your purchase during the 14 days period after receipt of the goods, we will reimburse you the cost of the goods using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of the reimbursement. Please return the unwanted goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. Please return the goods in line with our Returns Policy.

RETURNS:

You may return your purchased item(s) for an exchange or refund within 14 days upon receipt by sending the item(s) back to us at the following address: SUENIA ZURICH, Coto Real  2, Sierra Bermeja 3, c.p. 29602 Marbella, Malaga, Spain. All items must be returned in a fully re-sellable condition; meaning unused, with swing tags attached and in the original packaging.

When returning an item, please retain proof of posting from your shipper company as we will not be held responsible for any items failing to reach us. We are not responsible for return postage costs other than incorrect, mis-described or faulty items. Faulty items can be returned free of charge by contacting our customer service: info@sueniazurich.com. Please note: no returns are accepted for purchases made in stores. Such in-store purchases must be returned to the said store. 

 

Effective Date: December 1st, 2017

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